Disabled travellers

The Metro is designed to be used by everyone. Our guiding philosophy is that persons with disabilities must be able to use the Metro with as little assistance as possible.

Visually impaired and blind persons

At the station:

  • Lift from street level to platform
  • Platform doors at tunnel stations
  • Uniform floor surfacing with "guideways"
  • Delays announced on the loudspeaker system
  • Emergency call points at stations
  • CCTV surveillance at stations
  • Island platforms at all stations

On the train:

  • Flush-floor train boarding
  • Increasing tone before doors close
  • Appropriate handrail placement
  • Shielded sitting areas
  • Metro train stewards on board
  • Anti-trapping device on door edges
  • No ‘chair legs’. Space for guide dogs

Deaf and hearing-impaired persons

At the station:

  • Totem pole display at entrance
  • Static information at concourse level
  • Information displays on platforms
  • Telecoil systems at call points
  • Light signal indicates door closing

On the train:

  • Information signs and displays in trains
  • Telecoil systems at call points

Wheelchair users

At the station:

  • Wheelchair bays on forecourts
  • Lift from street level to platform
  • Ticket dispensers and validation machines at a maximum height of 1,200 mm
  • Information displays in elevated position
  • Island platforms at all stations

On the train:

  • Flush-floor train boarding
  • Flex area in trains
  • Folding seats for companions
  • Call points at a maximum height of 1,200 mm
  • Anti-trapping device on door edges
  • Metro train stewards on board
  • Appropriate handrail placement

Allergy suffers

At the station:

  • Easy to clean

On the train:

  • Easy to clean
  • No smoking
  • Dog-free sections

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