The Metro also provides a Travel Guarantee. You can read about it in our leaflet Travel Guarantee. The leaflet is also available at all Metro stations.
If the Metro is delayed for half an hour or more, we pay, if you need to take a taxi. We cover your taxi invoice with up to 200 DKK. In the first place you have to pay the taxi yourself, but we reimburse your expense. The guarantee is valid up to three months after the taxi invoice has been issued. Reimbursement can take place either via bank transfer or check. You just have to fill out the coupon (use the link above) and send it to us together with the original taxi receipt. It is a condition that the taxi ride
started at a Metro station, where there were a delay. The Metro cannot take the responsibility to reimburse other costs as a consequence of the delay.
The guarantee is not valid in case of
- Planned changes that the Metro has announced on m.dk ahead of time, meaning at the latest the day before at m.dk
- Force majeure. Force majeure means events on which the Metro has no influence and cannot prevent or predict and which as such has an extraordinary character such as fire, war, extraordinary events of nature and person collisions.