Content

Customer Service

This website has lots of travel information and technical facts about the Metro. Please use the website to find answers to the questions you might have.

If you have a question or a comment, please send an email to:

We will answer your request as soon as possible.

Locate Metro headquarters

The headquarters of both Metro Service and Metroselskabet are located on Metrovej close to Vestamager Metrostation.

Lost Property

If you find lost property please hand it in to a Metro Steward or to:

Metro Customer Service
Metrovej 3
DK-2300 Copenhagen S

Phone: 7015 1615
Fax: 32 48 28 50
E-mail: customerservice@m.dk

Monday-Friday between 8 a.m. and 4 p.m.

The Metro will store lost property for 10 days. After this time it will be moved to: Politiets Hittegodscentral, phone: 3874 8822.

Replacement Buses

If a breakdown occurs on the Metro, it does not necessarily mean that your travel will be interrupted.

Where possible trains will be diverted, enabling the service to continue. In case of major breakdowns Metro buses will be provided to run between the affected stations. The Metro buses depart from the HUR-bus stop outside the station. The Metro also provides a Travel Guarantee. You can read about it in our leaflet “Travel Guarantee and Service Quality”, which is available at the stations.

Business Terms

When you travel by the Metro you must follow our terms and conditions and obey instructions given by our staff.

The terms and conditions are available at all Metro stations or in Metro Kundeservice.



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The trains are driverless and fully automatic, but with Metro Stewards on the trains.

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