Disabled travellers
The Metro is designed to be used by everyone. Our guiding philosophy is that persons with disabilities shall be able to use the Metro with as little assistance as possible.
Visually impaired and blind persons
At the station:
- Lift from street level to platform
- Platform doors at tunnel stations
- Uniform floor surfacing with ‘guideways’
- Delays announced on the loudspeaker system
- Emergency call points at stations
- CCTV surveillance of stations
- Island platforms at all stations
On the train:
- Flush-floor train boarding
- Increasing tone before doors close
- Appropriate handrail placement
- Shielded sitting areas
- Train stewards on board
- Anti-trapping device on door edges
- No ‘chair legs’. Space for guide dogs
Deaf and hearing-impaired persons
At the station:
- Totem pole display at entrance
- Static information at concourse level
- Information displays on platforms
- Telecoil systems at call points
- Light signal indicates door closing
On the train:
- Information signs and displays in trains
- Telecoil systems at call points
Wheelchair users
At the station:
- Wheelchair bays on forecourts
- Lift from street level to platform
- Ticket dispenser and validation machines at a maximum height of 1200 mm
- Information displays in ‘elevated’ position
- Island platforms at all stations
On the train:
- Flush-floor train boarding
- Flex area in trains
- Folding seats for companions
- Call points at a maximum height of 1200 mm
- Anti-trapping device on door edges
- Train stewards on board
- Appropriate handrail placement
Allergy suffers
At the station:
On the train:
- Easy to clean
- No smoking
- ‘Dog-free sections’