When you are traveling with the Metro and need help from customer service, you need to get a hold of DOT.

Customer service

DOT is ready to answer your inquiries - both about travels specifically with the Metro and about traveling on Zealand, Copenhagen and the islands.

See the links below below for the most popular customer service topics

See how you can also contact DOT

Contakt DOT Customer service on telephone:
+45 7015 7000

Online customer service

You can contact customer service directly by an online form and get help with i.e.:

  • Lost property - get help finding lost items in the Metro

  • Fare evasion tickets - online payments and answers

  • Reimbursement / complaint about purchased cards and tickets

  • Travel guarantee - if the Metro is delayed for half an hour or more and you need to take a taxi, expenses up to 300 DKK may be covered
Contact customer service

Travel regulations

What rules apply for kids, bikes and baggage? Find the answer at DOT's

DOT has collected all the travel regulations for the traffic companies on Zealand, so you only have to look one place to get an answer to your travel wonder. The regulations are not necessarily the same across bus, train and metro, where both the space and number of passenger numbers vary a lot.

The joint national travel regulations are determined in accordance with ‘the Danish Railway Act’ and “Danish Transport Companies Act”. 

Read more about the joint travel regulations

Children in the Metro

Read more at DOT

Regulations for for luggage

Read more at DOT

Can I bring animals in the Metro?

Read more at DOT

Bikes and electric kick scooters are welcome - but not during rush hours
Remember to buy a supplement ticket

Go to DOT

Customer service during your entire trip

Read more about customer service across the different modes of transport on DOT's website

Lost and found
- get help finding lost items

Go to customer service at DOT

Fare evasion tickets
- ask questions or pay online

Go to customer service at DOT

Reimbursment of tickets - You can get a refund for the purchase of certain tickets and cards

Go to customer service at DOT

Travel guarantee - if the Metro is delayed for half an hour or more and you need to take a taxi, we may cover expenses up to 300 DKK

Customer service form